Shipping policy

Shipping Policy

HOLLSPA ships products from Maryland to addresses in the contiguous United States.

Standard Shipping
Standard UPS Ground shipping is complimentary unless otherwise stated on the product page or at checkout. In-stock products are generally prepared for shipment within a few business days. Special-order or custom products may require additional time.

Expedited Shipping
Expedited shipping may be available upon request for an additional charge. Contact HOLLSPA if you need an order sooner, and we will let you know what options are available before shipping.

Delivery
When your order ships, tracking information will be provided when available. Delivery dates are estimates and may be affected by the carrier, weather, or other circumstances outside our control.

Please make sure your shipping address is correct when placing your order. If you notice an error, contact us as soon as possible.

Lost or Damaged Shipments
If a shipment is lost, damaged, or significantly delayed in transit, please contact us. We will work with you and the carrier to help resolve the problem.

Returns
Customers are responsible for return shipping and handling costs. Please see our Return and Refund Policy for complete return information.

Questions
For shipping questions or expedited-shipping requests, contact HOLLSPA at support@hollspa.com or (240) 372-0513.